SHIPPING POLICY

1. Production Times

All products are made to order after purchase. Production times vary depending on product type and order volume.

Estimated production time:
2–7 business days

During peak periods (e.g., holidays), production may take longer. Production begins after payment confirmation.


2. Shipping Times

Shipping starts once production has been completed.

Estimated delivery times after fulfillment:

- Germany: 2–5 business days
- EU: 3–7 business days
- USA & Canada: 3–8 business days
- Other international destinations: 5–15 business days

Delivery times are estimates and not guaranteed.

Delays may occur due to customs processing, local postal services, force majeure, or circumstances beyond our control.


3. Worldwide Shipping

We ship worldwide.

For deliveries outside the European Union, customs duties, import taxes, and local fees may apply. These charges are determined by the destination country and must be paid by the customer.

We have no influence over these charges.


4. Shipping Costs

Shipping costs are calculated during checkout and depend on destination and order size.

Occasionally, promotional shipping offers may apply.


5. Tracking

Most shipments include tracking.

Once your order has been dispatched, you will receive a confirmation email with tracking information.

If you do not receive this email, please check your spam folder.


6. Delays, Loss, or Damage

If your order is delayed beyond the estimated timeframe, lost, or arrives damaged, please contact:

trustthecats@gmail.com

Please include:

- Your order number
- A description of the issue
- Photographic evidence (if applicable)

In cases of verified loss or damage, we will provide an appropriate solution in accordance with statutory consumer rights. This may include replacement or store credit.

Statutory warranty rights remain unaffected.


7. Address Accuracy

Customers are responsible for providing a complete and correct shipping address.

Orders returned due to incorrect or incomplete address details may be reshipped. Additional shipping costs may apply.

Once an order has been handed over to the shipping carrier, address changes are generally no longer possible.

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